Claims Specialist

 Claims Specialist

• $130,042 per annum + superannuation
• Full Time, Fixed Term Position (Until 15th May 2026)
• Geelong headquarters (Hybrid – 3 days in the office)

About the role

As the Claims Specialist, you will play a key role within our Claims Division to provide technical expertise to Agents focussing on entitlements, return to work and quality decision making.

This role will be primarily responsible for overseeing and improving the performance at the second entitlement review period (130 week) and will support other projects within the branch and division.

Key accountabilities

• Provides leadership in the technical application of the Act and it’s interpretation to Agents.
• Recommends strategic directions for area of responsibility and consider wider agency implications when making decisions.
• Make recommendations for improvement to processes or policy identified through data and maintain data management systems.
• Contribute to the broader activities such as cross-team and cross-divisional activities and back up of other branch members as required.
• Co-ordinate and participate in claim reviews and/or health checks with Agents.
• Technical understanding and current operational claims management experience.

Please ensure you click here to view the Position Description for additional information on accountabilities for this role.

About you

You are an experienced weekly compensations specialist, who has strong analytical ability, attention to detail along with excellent stakeholder engagement skills.

Additionally, you possess the following skills and experience:

• Technical understanding of the processes surrounding legislative statutory entitlements.
• Expertise in the knowledge of the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013.
• Expertise in reviewing and analysing of claim forms, medical, occupational rehabilitation  and investigation reports.
• Expertise in the management of stakeholder issues, and the ability to provide positive solutions to issues as these arise and the ability to address systemic issues.
• Expertise in the management of complex claims and advanced knowledge of the WorkSafe computer systems (ACCtion/Novus).

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What’s next?

Applications close at 11:00pm on Friday 22nd November 2024. Click the link to apply, and join us in making a difference to Victorian lives.

You will be required to satisfactorily complete a National Police Check and/or other checks as required for the position as part of the recruitment process.

To apply for the position, you will be an Australian or New Zealand citizen or a permanent resident. If you hold a visa that allows you to work and you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not surpass your current visa term. 

For further enquiries please contact  David Heaney via email david_heaney@worksafe.vic.gov.au

About us

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve