Chief Customer Officer

Join the #1 Private Health Insurer in the State as we work to make Tasmania the healthiest island on the planet!

Imagine a health insurer doing more for Tasmanians.

For over 70 years St Lukes has provided health insurance that’s helped Tasmanians. Now we have a vision: to become the healthiest island on the planet.

This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We’ve already begun working with inspiring community leaders and investing in new products and people to achieve our ambition. We’re focusing on the things that will make a difference locally and leveraging our networks to create change. 

We pride ourselves on maintaining a close relationship with our community, by listening to and understanding the needs and expectations of our members and by putting them at the forefront of our service offerings and broader advocacy efforts. This was recognised nationally when St Lukes took out ‘Private Health Insurer of the Year’ in the Roy Morgan Customer Satisfaction Awards last year.

Put simply, we’re going to continue to do things differently.

In line with this bold plan, we are now seeking to appoint a Chief Customer Officer, to lead the enhancement of our Customer Experience, ensuring the voices of our members, customers and community are heard. This is a brand-new role, and will be a fixed term, three-year appointment.

The Role

Joining our exceptional Executive team, and reporting into the CEO, the Chief Customer Officer will ensure that the right customer value is delivered to members and the Tasmanian community, playing an active role in achieving our vision of becoming the Healthiest Island on the Planet. To deliver on this, the Chief Customer Officer is responsible for the Digital Experience, Community Engagement and Customer Experience strategy and execution, to ultimately help achieve St Lukes’ overall goals and objectives. 

To be successful in this role, you will have:

• Significant demonstrated experience in a similar environment with a proven track record of leadership.
• Experience developing digital strategy and plan with a customer centric focus. 
• Proven experience in building strategy and activity that drives community engagement
• Stakeholder engagement: Exceptional stakeholder management and relationship building skills.
• Demonstrated experience and success in developing and implementing customer experience strategy and initiatives.
• A focus on achieving measurable results and ROI for initiatives and activity. 
• Experience managing budgets with a successful track record of staying within budget requirements.
• Demonstrated experience in leadership and an ability to motivate and promote professional development in a team. 
• Strong leadership and project development skills, balancing a strategic grasp of the big picture with attention to detail.

What we Offer

• Award winning Learning and Development culture
• Opportunities for personal and professional development
• Awarded Tasmanian Employer of Choice 2023
• Wellbeing program
• Excellent employee discounts
• Opportunity to purchase leave
• Paid parental leave policy
• Social events, milestone, achievement, and birthday celebrations
• The opportunity to work out of the most sustainable and carbon positive office development in Tasmania.

How to Apply:

To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit  https://www.stlukes.com.au/healthiest-island/careers 

For further information please contact Nicole Ford at nford@stlukes.com.au 

Applications close 18/02/2025

Shortlisting for this position will begin immediately so don't delay your application.

To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.