The New South Wales Public Service Commission (PSC) has released the main findings of the People Matter 2012 NSW Public Sector Employee Survey.

 

The Survey rand during July to August, giving all employees of the NSW Government an opportunity to have a say about their workplace. Over 60,000 NSW Government employees responded to the survey.

 

Commissioner, Graeme Head said, “This survey has provided us with the most comprehensive picture of how our workforce thinks the core public sector values of trust, service, accountability and integrity are reflected in their workplaces and in the services they provide to customers.”

 

The findings of this survey can be used throughout the sector by employees, managers, workgroups, agencies and department clusters and allow for improvement strategies to be based on evidence.

 

Some of the main findings from the survey are:

  • 94 percent of employees feel their workgroup strives to achieve customer/client satisfaction (page 21)
  • 96 percent of employees believe they have the skills to do their job effectively (page 34)
  • An engagement index of 63 percent for the NSW public sector which compares well with that of the UK Civil Service 56 percent (page 10)
  • 74 percent of employees are satisfied with their job (page 14) and 86 percent are proud to work for the NSW public sector (page 34), although only 51 percent felt their job was secure (page 14)
  • Almost half (48 percent) of respondents reported witnessing bullying at work in the last 12 months with 29 percent personally experiencing bullying at work in the last 12 months. Of those, who experienced bullying, 21 percent submitted a formal complaint (Page 24)
  • 50 percent of employees feel the NSW public sector is innovative while 68 percent feel encouraged to be innovative in their work (page 36)
  • Most employees agree the equal employment opportunity (EEO) exists in the workplace and that their employer is committed to workforce diversity (page 26)
  • Less than half of employees hold positive perceptions about communication from senior managers (page 28)

 

The full survey can be downloaded here